Frequently Asked Questions

Here are some of the top questions we get asked all of the time.

Is there a minimum quantity we need to order for packs?

No, you don't have to order a minimum quantity of packs in advance. We will create a package a single pack as well if required. Though the prices will vary if you order a bulk quantity.

What are the sizes for apparel?

You can check our sizes here.

Do you offer unbranded items?

Yes we do! We will charge a handling fee on unbranded items.

How can I collect sizes for apparel?

You can collect sizes on your end or we can help you out in collecting the same. Get in touch with your requirement and one of our agent will help you out.

Can I order just SWAG?

Yes you can but we will only be able to process it with MOQ(minimum order quantity) of 50.

Who designs the items?

We do it for you. All you have to do is provide us your logo and we will generate mockups for the products you are looking for.

How long does it take to process the order?

You can read about it in our Shipping and Delivery Policy.

How to order SWAG?

Get in touch with us. One of our agent will help you out in designing, mockup and collection of information to send it to your recipients.

How long does it take to get mockups?

Our team usually sends mockup in 24 - 48 hours.

Do you offer preset packs?

Yes we do! You can check out our preset packs here.

What are the other products you offer?

We have a wide range of products including apparel, drink-ware and accessories. You can check out our product range here.

Do you ever contact our recipients?

No! We value your privacy. We do not retarget or contact any recipients for anything outside of the scope of the project.

What happens if apparel items don’t fit?

We do not accept returns or exchange request. We have a well defined size guide and we request you to follow it to avoid any inconvenience.

How can I share multiple address?

You can share the address with us in an excel or a csv file. If the number of recipients is more and you are having an issue in maintaining the list, please reach out to one of our swag agents and we will help you out.

Can I order a sample?

Yes of course! Please get in touch with us and we can arrange a sample for you. You have to pay for the sample but if you place a bulk order then the price will be adjusted in your invoice. For single purchase we don't recommend to get a sample as we will not be able to adjust the price for the same.

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with The Swag Company?